Services

--commerce

Commerce & operations systems

Health Check, 5–10 days. Headless, replatforming, ERP and OMS.

For retailers and brands whose platform is holding them back, or who are planning a replatform. The Health Check looks at the whole stack, from storefront to ERP, and ends with a prioritised plan you can act on with your own team or an agency.

• Health Check: Architecture, performance, security, running costs and how the systems join up, with a written report and a prioritised roadmap.
• Headless and replatforming: Choosing the platform and partners, planning the move and keeping it on track, without losing search rankings or sales on the way.
• ERP and order management: NetSuite and similar systems joined up with the storefront, fulfilment and finance, so orders flow without manual work.

Headless commerce at Harvey Nichols, The Cotswold Company and Magical Mushroom Company.

--applied-ai

Applied AI & automation

AI Opportunity Sprint, 2 weeks. One agent workflow, with a human approval step.

For teams with manual work that eats their week. In two weeks we find where AI pays back, then build one agent workflow end to end, with a person approving each step before anything goes out.

• Opportunity map: The manual processes worth automating, ranked by the time they would save and the risk they carry.
• One working workflow: Built, tested and running in the tools you already use, such as Teams, Slack, your CMS or your ERP.
• Guardrails: Approved sources, an approval step a person signs off, and no personal data sent anywhere it should not go.

I run AI agents for the marketing of a London property start-up, and led AI adoption across engineering and operations at The Cotswold Company.

--leadership

Tech leadership

Due diligence, supplier selection, security and governance reviews, interim CTO cover.

Senior technical judgement when you need it, without a full-time hire.

• Technical due diligence: For investors and acquirers: a plain-English view of the code, the team, the running costs and the risks.
• Supplier selection: Requirements, a lean tender and a clear recommendation, for platforms, agencies and systems such as ERP. I tell you up front if I'd earn a referral fee.
• Security and governance: IT and data policies, GDPR and Data Protection Officer support, disaster recovery and backups.
• Interim CTO cover: A steady hand through a gap between hires, a transition or a big launch.

Platform evaluations through Rethink Commerce: for The Cotswold Company I evaluated search and merchandising platforms and front-end hosting, wrote the proposals, then went on to implement both. CTO and Data Protection Officer at Magical Mushroom Company, and part of the senior IT leadership team at Harvey Nichols.

--partners

Agency & supplier support

Support on a client project, senior experience where it's needed, proposals sense-checked, and product and service reviews for suppliers.

For agencies and technology suppliers who want senior experience on a project, or an outside view of what they sell.

• Project support: A senior technical lead on a client project, for the stages that need one.
• Proposals sense-checked: Scope, architecture and estimates reviewed before they reach the client.
• Product and service reviews: How your product looks to a client's CTO, and what would make it easier to choose.

I know agencies from both sides: I ran a 25-person web team at Motortrak, then led agency and in-house developers as one team at Harvey Nichols and Magical Mushroom Company.

--network

A wider bench when you need it

When a project needs expertise beyond mine, I have a wide network to draw on: specialists I've worked with across agencies, platforms and in-house teams. You get the right person for each part of the work, and I stay accountable for the whole.

--start-up

Building a start-up?

The start-up CTO service takes you from idea to a team that runs it, one to three days a week, starting with a two-week Foundations Sprint.